FAQ
SHIPPING : We ship out Mondays , Wednesdays & Fridays
- Shipping on all products are $5-$20 depending on weight.
- Shipping is 2-3 days delivery.
- Tracking numbers will be sent out within 24 hours after ship out date.
TRAVELING : 30 minutes or less from perimeter mall is $50
- 30 minutes or longer is $75-$100 depending on distance
- If traveling to you, you MUST be at home at the time of your appointment. NO grace period.
APPOINTMENTS: $50 NONREFUNDABLE BOOKING FEE MUST be sent IMMEDIATELY after booking via cash app $thclashextensions or apple pay 615-801-6534
- Deposits can be sent via cash app, apple pay, or zelle
- Please come with a clean face. No makeup, oils, glue residue, eye liners..etc whatsoever.
- Remainder due after service via cash, cash app, apple pay, or zelle
- Grace period of 10 minutes
- <10 minutes = $25 late fee
- Cancellation will be made after 20 minutes with 50% off appointment charged
- NO CALL NO SHOW FULL AMOUNT CHARGED ( if your card is declined, you will be declined as a client as well permanently )
- +$50 for same day appointments
- +$75 for after hours appointments
- Appointments Must be booked 24-48 hours in advance
- NO APPOINTMENTS ON SUNDAYS
- If you experience excessive fall out within 48 hours refill has to be booked within 48 hours no charge
- Cancellations are to be made 24 hours before your appointment or you will be charged the cancellation fee
PICK UP :
- Orders are to be picked up between 11 am - 7 pm Monday - Saturday
- Orders must be placed 24 hours in advance through website
- Use code pickup at checkout
Lash Care:
- Lash Extensions last 6-8 weeks .
- Wash daily with oil free shampoo
- Blow dry with COOL air
- Refills are recommended every 2-3 weeks
- Refills are 50% or more lashes and a full set is required if less )
- Strip Lashes last 15-25 wears with proper care
- clean glue off strip lashes daily
- wash with oil free shampoo